Rates & Insurance

Yes, we accept Health Partners, Blue Cross Blue Shield, Cigna, Medical Assistance, Optum/Surest, Ucare, United Healthcare, Aetna, Hennepin Health, South County Alliance. 

If your provider isn’t listed, you may still have out-of-network benefits and can request a superbill for reimbursement.

Deductible: The amount you must pay out-of-pocket before your insurance begins covering services.

Copay: A fixed fee you pay for each session, as determined by your insurance plan.

Coinsurance: The percentage of costs you are responsible for after meeting your deductible.

If we are not in-network with your insurance, you may still be able to receive partial reimbursement for therapy through your out-of-network benefits. Typically, this means:

1. You pay the full session fee upfront.

2. We provide you with a superbill (an itemized receipt for services).

3. You submit the superbill to your insurance provider.

4. Your insurance may reimburse you for a portion of the cost, depending on your plan.

We recommend contacting your insurance provider to verify your out-of-network mental health benefits.

Call your insurance provider and ask:

1. Do I have out-of-network mental health benefits? 

2. What percentage of the session fee will be reimbursed? 

3. Is there an out-of-network deductible, and how much of it has been met? 

4. How do I submit a claim for reimbursement?

Yes, we accept EAP benefits from Cigna and Aetna. Employee Assistance Programs (EAPs) are employer-sponsored benefits that provide short-term counseling services at no cost to employees. If your employer offers an EAP, you may be eligible for a limited number of therapy sessions covered under this program.

To use your EAP benefits:

1. Contact your employer's HR department or EAP provider to verify eligibility and obtain an authorization code.

2. Provide us with your EAP authorization details when scheduling your first appointment.

3. Schedule your sessions—we will bill your EAP provider directly for the approved sessions.

Once your EAP-covered sessions are complete, you may choose to continue therapy through insurance, private pay, or sliding-scale options.

* Please note that we must receive and input your EAP information into our system before you begin services otherwise you will be responsible for the standard, non-EAP rate for your billed sessions.

HSA/FSA Payments

You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for private therapy sessions.

Lower-Cost Therapy with Intern Therapists

As part of our training and mentoring program, we plan to offer therapy with intern therapists at a reduced rate. They work under the supervision of our highly trained clinicians, ensuring high-quality care at a more affordable price.

Sliding Scale & Financial Assistance

We offer a limited number of sliding-scale spots for those experiencing financial hardship. Eligibility is determined based on Federal Poverty Guidelines and therapist availability. Please reach out to discuss your options.

For private pay clients, payments are processed on the day of your session using the credit/debit card on file. If using insurance, any copays, deductibles, or coinsurance amounts will be charged after your claim is processed.

You can securely add your HSA/FSA payment method through our client portal. When you log into your portal, click “documents,” scroll to the bottom under “always available” and click on “payment authorization form.” Once the form is completed, we will securely store your payment details for future sessions. 

To ensure uninterrupted service, we kindly ask that you keep a regular credit or debit card on file as a backup. This allows us to cover any remaining balance if your HSA/FSA funds run out or if a no-show or late cancellation fee needs to be charged.

You can securely update your insurance card through our client portal. When you log into your portal, click “documents,” scroll to the bottom under “always available” and click on “client insurance form.” Once the form is completed, we will securely store your insurance details for future sessions.

We’re happy to help! If you have any questions about billing, insurance, or payments, the best way to reach out is through your client portal. 

When you log into your portal, click “messages” in the top right corner, to begin a new message click on “+ new” on the right hand side. When the option to draft a new message pops up, select “billing” as the audience and you are all set to write and send your message to our billing team. 

If you have not created an account in the portal please feel free to reach out to our billing department at (872)283-2911.